AI co-workers
AI co-workers that work from your live ERP data
Six co-workers that take orders, write quotes, help your reps and look after your customers. They follow the same permissions as your staff, and check with a person when they’re not sure.
For your team
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In beta
Order Entry
Turns emailed purchase orders into sales orders in your ERP.
- Reads PDF, Excel, CSV, email text, scans and photos
- Matches customer part numbers to your SKUs, then checks price, stock and credit
- Posts confident orders straight to your ERP and queues the rest for a person
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In development
Quoting
Turns requests for quotes into priced quotes in minutes.
- Takes RFQs from email, PDFs, spreadsheets or the portal
- Applies the customer’s pricing, terms, tax and stock from your ERP
- Sends in one click; an accepted quote becomes an order
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On the roadmap
Sales Copilot
Gives your reps answers from the ERP without switching screens.
- Answers questions across orders, stock, quotes and invoices
- Builds orders and quotes from a conversation with the customer
- Ranks who to call next from lapsed reorders, open quotes and abandoned carts
For your customers and data
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In development
Buyer Assistant
Helps your customers find and reorder what they need.
- Search that copes with partial SKUs, typos and descriptions
- Ordering by chat, from “reorder last month’s paper” to full carts
- Recommendations and reminders based on what each customer buys
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On the roadmap
Accounts
Keeps invoices moving and payments matched.
- Answers “where’s my invoice?” and sends statements on request
- Sends payment links and polite reminders within rules you set
- Matches payments to invoices in your ERP
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On the roadmap
Catalogue
Fills the gaps in your product data.
- Writes descriptions and attributes from ERP data and supplier sheets
- Adds search synonyms so buyers find products by the words they use
- Flags missing images, weights and dimensions
Ready for your buyers’ own AI agents
Your buyers will increasingly ask AI assistants and procurement bots to reorder for them. TierCommerce will let those agents search your catalogue, see that buyer’s prices and place orders through an MCP server, without a person re-keying anything.
- Agents only see what that buyer’s account is allowed to see, and only order within its permissions
- Orders from agents follow the same approval rules as orders from people
- Every agent request is logged, so you can see exactly what was asked and done
How our AI stays safe
The same rules apply to every co-worker, whatever it does.
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A person approves when it isn’t sure
You set the confidence level. Anything below it waits for one of your team.
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Every action is logged
Each order, quote or message is recorded against the document it came from.
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The same permissions as your staff
Co-workers follow the same user roles and permissions as the people on your team.
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Your data stays in Australia
Customer and order data is hosted in Sydney, Australia.
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You see what each one did
A dashboard shows what each co-worker processed, how accurate it was and the time it saved.
AI co-worker questions
What is an AI co-worker?
A piece of TierCommerce that does one job your team does today, such as keying purchase orders or writing quotes. Each one works from your live ERP data and follows the same permissions as your staff.
Will they replace my customer service team?
They take the repetitive keying and chasing off your team, so people spend their time on customers and the orders that need judgement. A person still approves anything a co-worker isn’t sure about.
What happens when a co-worker gets something wrong?
Anything below the confidence level you set waits for a person. When someone corrects a co-worker, it learns from the fix, and every action is logged against the document it came from.
Which co-workers come with which plan?
Buyer Assistant comes with every plan. The others come with our larger plans, each with a monthly usage allowance.
Where is our data stored?
Customer and order data is hosted in Sydney, Australia, and co-workers follow the same access rules as the rest of the platform.
See TierCommerce running on your own products.
Bring a price list and a recent purchase order. We’ll show you both working in 30 minutes.