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TierCommerce

AI co-worker · In development

Requests for quotes into priced quotes, in minutes not days

Quoting reads the RFQs your customers send, prices every line from your ERP with that customer’s terms, and drafts the quote for a rep to check. Once it’s sent, an accepted quote becomes an order without re-keying.

Book a demo See how it works

Slow quotes lose orders to whoever answers first

A long RFQ means looking up every line, checking the customer’s price and stock, then building the quote by hand. The bigger the request, the longer it waits.

  • Every line looked up by hand

    Reps search the ERP for each product, price and stock level, often for a customer who uses their own part numbers.

  • Prices that don’t match the contract

    A missed price break or an old contract rate means a quote that’s too high to win or too low to keep the margin.

  • Accepted quotes keyed in again

    When the customer says yes, someone types the same lines into the ERP as a sales order.

How Quoting works

  1. 1

    RFQs from anywhere

    Requests arrive by email, as PDFs or spreadsheets, or through a quote request on your TierCommerce storefront.

  2. 2

    Matched to your catalogue

    Customer part numbers and descriptions are matched to your SKUs, the same way Order Entry matches purchase orders.

  3. 3

    Priced for that customer

    Each line gets the customer’s contract price, price list or quantity break from your ERP, with GST shown the way they expect.

  4. 4

    Checked against stock

    Stock on hand is checked for every line, so the quote says what you can actually supply.

  5. 5

    A rep checks and sends

    The draft waits for a rep, who can adjust a price or swap a product, then sends it in one click. Approval rules apply to discounts and large quotes.

  6. 6

    Accepted quotes become orders

    When the customer accepts, the quote becomes a sales order in your ERP with nothing re-keyed.

What it reads

  • RFQs in the body of an email
  • PDF and spreadsheet requests
  • Quote requests from your storefront
  • Customer part numbers and plain descriptions

What it checks in your ERP

  • The customer’s contract price, price list and quantity breaks
  • Stock on hand for every line
  • The customer’s payment terms
  • Tax set up for the customer’s region, with GST inclusive or exclusive

How our AI stays safe

The same rules apply to every co-worker, whatever it does.

  • A person approves when it isn’t sure

    You set the confidence level. Anything below it waits for one of your team.

  • Every action is logged

    Each order, quote or message is recorded against the document it came from.

  • The same permissions as your staff

    Co-workers follow the same user roles and permissions as the people on your team.

  • Your data stays in Australia

    Customer and order data is hosted in Sydney, Australia.

  • You see what each one did

    A dashboard shows what each co-worker processed, how accurate it was and the time it saved.

Priced from the system you already run

Quoting reads prices and stock, and writes accepted orders, through the same native integrations as the rest of TierCommerce.

Quoting questions

Where do RFQs come from?

From email, as PDFs or spreadsheets, or as quote requests made on your TierCommerce storefront. Customers don’t have to change how they ask.

Does a person check the quote before it goes out?

Yes. Quoting drafts the quote and a rep checks it, adjusts anything they need to, and sends it. Your approval rules for discounts and large quotes still apply.

Which prices does it use?

The ones in your ERP for that customer: contract prices, customer price lists and quantity breaks, with GST shown the way the customer expects.

What happens when a customer accepts?

The quote becomes a sales order in your ERP, with the same lines, prices and terms. Nobody keys it in again.

Is Quoting available now?

Quoting is in development. Book a demo and we’ll show you where it’s up to and when it will be ready for your business.

Where is our data stored?

Quotes, RFQs and customer data are stored in Sydney, and every action is logged against the request it came from.

Meet the other co-workers

See TierCommerce running on your own products.

Bring a price list and a recent purchase order. We’ll show you both working in 30 minutes.

Book a demo See the features