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TierCommerce

Onboarding programme

Live on your ERP in 30 days

Onboarding is a programme, not a project. One senior person runs it with you, from connecting your ERP to taking your first customer orders.

Book a demo See the programme
  1. Connect your ERP Week 1
  2. Pricing, users and approvals Week 2
  3. Storefront and testing Week 3
  4. Invite your customers Week 4

The 30-day programme

Four weeks, each with a clear outcome, run by one senior person who stays with you from start to finish.

  1. 1 Week 1

    Connect your ERP

    We connect TierCommerce to your ERP and sync products, stock, customers and prices, then check them against what your team expects.

  2. 2 Week 2

    Pricing, users and approvals

    Your contract prices, price lists and quantity breaks, plus the users, roles and approval rules each customer needs.

  3. 3 Week 3

    Storefront and testing

    Your branding on the storefront, and real orders run end to end into your ERP before anyone is invited.

  4. 4 Week 4

    Invite your customers

    We help you move trade customers across, starting with the ones who order most, and watch every order closely.

What’s included

  • Your ERP connected and syncing
  • Price lists, contract prices and tiers set up
  • Users, roles and approval rules
  • Your branding on the storefront
  • Training for your team
  • Help moving your customers across
  • Close monitoring after go-live
  • One senior contact throughout

What we’ll need from you

Onboarding goes fastest when these are ready in week one.

  • Access to your ERP

    Someone who can set up access for the integration, and a test environment if your ERP has one.

  • Your price rules

    How you price each customer or group today, and a few recent orders to test against.

  • Your first customers

    A short list of trade customers to invite first, usually the ones who order most often.

  • Someone to sign off

    One person on your side who can make decisions, so nothing waits a week for an answer.

When it takes longer than 30 days

Complex ERPs, several storefronts, custom modules or a move from an old portal can take longer. We’ll tell you up front, with a plan for each extra piece.

Talk to us about your set-up

Run by the team behind the platform

Onboarding is run by our implementation partner, Jonathan Bird Web Design & Development. It’s the same team that builds TierCommerce, so the people setting you up know the platform from the inside.

About our team

Onboarding questions

How long does onboarding take?

The programme is designed to have you taking orders in 30 days. Complex ERPs, several storefronts or custom modules can take longer, and we’ll tell you up front.

Who runs it?

A senior person from our implementation partner, Jonathan Bird Web Design & Development, runs it with you from start to finish. It’s the team that builds TierCommerce.

How much does onboarding cost?

We quote onboarding together with your subscription, based on your ERP, your customers and anything you’d like customised. You’ll get a price range in your first call.

Can you move us from our old portal?

Yes. Our implementation partner can migrate customers, price lists and order history from your current portal as part of onboarding.

See TierCommerce running on your own products.

Bring a price list and a recent purchase order. We’ll show you both working in 30 minutes.

Book a demo See the features