B2B ecommerce platform
The B2B ecommerce platform built on the ERP you already run
A trade storefront, account management and AI co-workers in one platform, connected natively to your ERP. Your customers get their own prices, live stock and ordering in a few clicks.
Built by the B2B ecommerce team behind
-
B2B and B2C on Options ERP
-
Dealer ordering portal
-
Trade pricing from Options ERP
-
Office supplies, Canberra
-
Dealer network in AU and NZ
- $90M
- in online orders through the East Coast Bullbars dealer portal
- 200%
- growth in online sales at Impact Office Supplies since launch
- 60%+
- of Impact’s business customers’ orders now placed online
Follow an order from your ERP and back.
Pick your system and step through one order, from the first price to the paid invoice. You’ll see what moves, which way it goes and when, in your ERP’s own words.
Your system
All integrationsStep 1 of 6
Prices, stock and accounts come in
Each customer’s price levels, stock by location and customers come across from NetSuite. Your ERP stays the source of truth, so nobody keeps a second price list.
Coastline Office Group
Synced as they change- Price levels
- $39.80 a carton, $38.90 from 10
- Stock by location
- 1,284 cartons across 3 sites
- Customers
- Net 30, prices shown ex GST
Step 2 of 6
The buyer orders, or emails a PO
Coastline’s buyer reorders 40 lines in a few clicks, at their own prices and with live stock. If they email a PDF purchase order instead, the Order Entry co-worker reads it and builds the same cart.
Cart · PO-77120
Live prices and stock- Lines
- 40, reordered from past orders
- Total
- $8,912.60 ex GST
- Deliver to
- Wollongong branch
Emailed POs go through the same checks. See the Order Entry co-worker
Step 3 of 6
Their head user signs it off
Coastline’s own rule sends orders over $5,000 to a head user. Your team doesn’t chase anyone, and the order can’t reach NetSuite until it’s approved.
Approval request
Rules set by your customer- Rule
- Orders over $5,000 need a head user
- Sent to
- Priya Shah, head user
- Status
- Approved at 9:42 am
Step 4 of 6
The order lands in NetSuite
Once it’s approved, the order is written to NetSuite as a sales order, with the PO number, delivery address and who approved it. Nobody re-keys a line.
Sales order · PO-77120
Sent as soon as it’s approved- Customer
- Coastline Office Group
- Lines
- 40, at contract prices
- Approved by
- Priya Shah
Every write is safe to retry, so a resent order can never create a duplicate.
Step 5 of 6
The invoice comes back
When it’s invoiced in NetSuite, the invoice appears on Coastline’s account with its due date, ready to pay.
Invoices usually live in the accounting software NetSuite is connected to, such as Xero. TierCommerce connects to Xero as well, so the invoice still reaches Coastline’s account.
Invoice · PO-77120
Invoice from Xero · PO-77120
Synced as it changes- Amount
- $9,803.86 inc GST
- Due
- 30 November, on Net 30
- Shown
- On Coastline’s account
Step 6 of 6
Paid online and receipted
Coastline pays by card from their account. The customer payment is recorded in NetSuite straight away, so your accounts team doesn’t touch it.
Coastline pays by card from their account, and the payment is recorded in the accounting software NetSuite is connected to, such as Xero.
Customer payment · $9,803.86
Payment · $9,803.86
Sent as soon as it’s paid- Method
- Card, tokenised by a PCI-compliant provider
- For
- PO-77120
- Balance
- $0.00
- Your ERP stays in chargeTierCommerce never overwrites what it doesn’t own.
- Every sync loggedEach record it touched, and replayable in one click.
- Built by usNative integrations we maintain, not middleware.
Also connected to your marketing
Omnisend
Sell online
-
Trade storefront
A self-service trade store with your branding, where customers order whenever suits them.
- B2B only, or B2B and B2C from one catalogue
- Products and categories shown only to chosen customers or groups
- Order history, invoices and reorders in one account
-
Pricing and tiers
Every customer sees their own price, straight from your ERP.
- Customer-specific and contract prices
- Customer-group price lists and quantity breaks
- GST shown inclusive or exclusive, per customer
-
Search and discovery
Search that copes with the way trade buyers actually type.
- Partial SKUs, misspellings and description words
- Each customer’s own price in the results
- Recommendations from what each customer buys
-
Quick order and reorders
The fastest path from “we need more” to an order in your ERP.
- Quick order by SKU and one-click reorders
- Wishlists and several named carts per user
- Recurring orders, and carts that follow buyers across devices
-
Quotes
Customers request quotes online, reps send them, and accepted quotes become orders.
- Quote requests from the storefront
- Approval rules for discounts and large quotes
- Accepted quotes turn into orders without re-keying
Manage accounts
-
Users and roles
Your customers manage their own people, so your team doesn’t have to.
- Many users per account, and one user across several accounts
- Buyer, accounts-payable and head user roles
- Branches that bill to head office
-
Order approvals
Orders and quotes wait for the right person before they reach you.
- Approval by spend limit, role or branch
- Several levels of approval where needed
- The same rules for orders and quotes
-
Payments and terms
Let each customer pay the way you’ve agreed.
- Card, on account, invoice or bank transfer
- Credit terms and limits from your ERP
- Card payments tokenised by a PCI-compliant provider
-
Accounts payable online
Customers see their invoices, credit notes and statements and pay online.
- Invoices, credit notes and statements in one place
- Credit notes applied against the invoices they pay
- Payments and credits synced back to your ERP
-
PunchOut and eProcurement
Procurement teams shop your catalogue from their own system.
- PunchOut round-trip over cXML and OCI
- Catalogues for Unimarket and similar platforms
- Carts returned to the buyer’s system for approval
Shape it to your business
-
Customisation and SDK
Add what only your business does, without rebuilding the platform.
- Custom fields and charges, such as installation or freight
- Next-shipment and incoming-stock dates from your ERP
- Your own rules and modules through our extension SDK
-
Themes and branding
A storefront that looks like your brand, not a template.
- Themes and layouts per business
- Several storefronts and brands on larger plans
- Custom design by our implementation partner
-
Moving from an old portal
Bring your customers and history with you.
- Customers and price lists moved across
- Order history kept for reorders
- Run by our implementation partner
AI co-workers that work from your live ERP data
They take the keying and chasing off your team, follow the same permissions as your staff, and check with a person when they’re not sure.
Meet the AI co-workers- Order Entry Turns emailed purchase orders into sales orders in your ERP.
- Quoting Turns requests for quotes into priced quotes in minutes.
- Buyer Assistant Helps your customers find and reorder what they need.
- Sales Copilot Gives your reps answers from the ERP without switching screens.
- Accounts Keeps invoices moving and payments matched.
- Catalogue Fills the gaps in your product data.
How we compare.
Retail and enterprise platforms added B2B as a module, and reach Australian ERPs through apps and custom builds. TierCommerce was built for B2B, natively on your ERP.
| Capability | TierCommerce | Shopify B2B | BigCommerce B2B | Adobe Commerce |
|---|---|---|---|---|
| ERP integrations built by the vendor | Yes: NetSuite, Xero, Options, MYOB, Pronto and more | Partly: Connectors and apps | Partly: Connectors and apps | Partly: Extensions and custom builds |
| AI turns emailed POs into ERP orders | Yes: Order Entry co-worker | No: Not built in | No: Not built in | No: Not built in |
| Customer-specific pricing as standard | Yes: Every customer | Partly: Company catalogs on Plus only | Yes: Custom buyer pricing | Yes: Shared catalogs per company |
| Head users manage their own sub-users | Yes: Head, buyer and accounts users | Partly: Location permissions | Yes: Three buyer roles | Yes: Company roles and permissions |
| PunchOut round-trip | Yes: cXML and OCI | Partly: Through an app | Partly: Through an app | Partly: Through an extension |
| Australian team and Sydney data hosting | Yes: Yes | Partly: Not published | Partly: Not published | Partly: Not published |
- Yes: Built in
- Partly: Partly, on some plans or through add-ons
- No: Not available or not listed
Based on each vendor’s public pages in October 2026.
See every comparisonMore about the platform
- Native integrations Live two-way sync with NetSuite, Xero, MYOB, Pronto, Options and more. Learn more
- AI co-workers Co-workers that take orders, write quotes and help buyers reorder. Learn more
- Security and AU hosting Customer data hosted in Sydney, encrypted and access-controlled. Learn more
- Onboarding programme A 30-day programme to take you live on your ERP. Learn more
Platform questions
How long does it take to go live?
Our onboarding programme is designed to have you taking orders in 30 days. Complex ERPs, several storefronts or custom modules can take longer, and we’ll tell you up front.
Which ERPs and accounting systems does it work with?
NetSuite, Xero, Options ERP, MYOB, Pronto Xi, Business Central, Cin7, Unleashed and Katana natively, with more through our integration partners and apps such as Zapier and Make.
Can we run trade and retail customers from one store?
Yes. Run B2B only, or B2B and B2C from one catalogue, with each customer seeing their own prices and products.
Can it handle the things only our business does?
Usually, yes. Custom fields, charges such as installation, next-shipment dates and your own rules can be added through our extension SDK, by your developers or by our implementation partner.
How is TierCommerce priced?
Essentials is A$500 a month and Professional A$1,500 a month, excluding GST, priced on the trade accounts that actually order online. Enterprise is quoted, and you’ll get a price range in your first call.
Where is our data stored?
Customer data is hosted in Sydney, Australia. Our team is in Brisbane and supports you in Australian business hours.
See TierCommerce running on your own products.
Bring a price list and a recent purchase order. We’ll show you both working in 30 minutes.